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Advertised on: 02 Feb 2024

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.


Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.


Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.


The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.


Mandai X is the growth accelerator and venture building arm of Mandai Wildlife Group that sparks, catalyses and accelerates innovative ventures in completely new domains that drive growth and impact at scale. 


Job Duties and Responsibilities

·       Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses. 

·       Perform daily operational duties and manpower planning to ensure smooth operations of the park.

·       Create, review, and enhance park operations SOPs, manuals and processes.

·       Recruit, train and lead the team to deliver exceptional guest experience.

·       Review, propose and execute ideas to improve park related and guest experience matters.

·       Generate and review reports to aid decision making. 

·       Other relevant duties as assigned.  


Job Requirements

·       Diploma or Degree in relevant fields.

·       Minimum 4 years of experience in a similar capacity, preferably with experience in in leadership and project management.

·       Pleasant, courteous, and confident disposition. 

·       Excellent team player who can also work independently. 

·       Excellent communications skills with good command of written and spoken English.

·       Resourceful self-starter with a keen work attitude, good with time management and problem-solving. 

·       Proficient in Microsoft Office applications (Word, Excel and PowerPoint).

·       Able to work on weekends and public holidays.


Specialization : Park Operations
Type of Employment : Permanent
Minimum Experience : 4
Work Location : Singapore Zoo