Advertised on: 27 Jan 2023

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in-kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai Global, an entity that is part of the Group, will establish and operate new lines of business anchored in creating positive outcomes for nature and wildlife.

Job Duties and Responsibilities:

· Be well-versed in information of all 4 Parks (Singapore Zoo, Night Safari, River Safari and Jurong Bird Park)

· Handle guests’ enquiries and feedback via emails, calls, and social media platforms within SLA

· Able to identify problem statements/issues and provide appropriate handling to escalated cases

· Maintain a high standard of quality responses to guests to uphold service quality standards and ensure consistency

· Assist with rostering and training of staff

· Assist in situations that require problem solving and innovative solutions

· Assist with monthly reports and updating of Standard Operating Procedures (SOPs)

Job Requirements:

· Minimum Diploma

· Strong interpersonal and communications skills (English)

· As enquiries and feedback will be in various languages, proficiency in other languages, such as Mandarin, Tamil / Hindi, Japanese or Korean is preferred

· Previous customer service experience will be preferred

· Quick-thinking, adaptable, able to thrive in a fast-paced environment

· Team player and comfortable working independently where required

· Able to work on weekends and public holidays

· Able to work until 8 pm or later (as required), on shift

Specialization	:	Customer Service / Operations
Type of Employment	:	Permanent
Minimum Experience	:	1
Work Location	:	Singapore Zoo

Guest Experience Officer